Cancellation & Refund Policy

Customers may request cancellation of an order before it has been processed or dispatched by contacting N+ Wellness with the order number and registered contact details.

Cancellation requests are subject to the order status at the time the request is received. An order is considered cancelled only after confirmation from N+ Wellness.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the customer may follow the applicable Return & Replacement Policy, where eligible.

Refunds will be provided where applicable for: an approved cancellation made before dispatch; an approved return of an eligible product; a product received damaged, defective, or different from the product ordered; an order that N+ Wellness is unable to fulfil; and any other situation where a refund or other remedy is required under applicable law.

Due to health, hygiene and product-safety considerations, opened or used supplement products are generally not eligible for return or refund, except where the product is defective, damaged, incorrect, or where another remedy is required under applicable law.

Once a refund is approved, N+ Wellness will initiate the applicable refund to the original payment method within 10–12 business days, wherever reasonably possible.

The time required for the refund to appear in the customer's account may further depend on the customer's bank, card issuer, payment gateway or other payment service provider. N+ Wellness is not responsible for delays caused by these external service providers.

Shipping charges, if applicable, may not be refundable for customer-initiated cancellations or returns, except where otherwise required by applicable law or where the return is due to a damaged, defective or incorrect product attributable to N+ Wellness.

Any applicable charges will be communicated in accordance with the order and checkout terms.

If an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal to accept delivery, or repeated delivery attempts, the shipment may be returned to N+ Wellness.

Any refund applicable in such circumstances will be processed after the returned shipment is received and reviewed. Applicable shipping or other costs may be considered, to the extent permitted by law.

Orders placed using promotional codes, discounts, bundles, free-product offers or other promotional benefits may be subject to additional terms.

Where a cancellation, return or refund affects the eligibility or value of a promotional offer, N+ Wellness may recalculate the applicable refund based on the actual products retained and the terms of the promotion, where permitted by law.

To protect customers and N+ Wellness from fraudulent or incorrect claims, we may request reasonable information before approving a refund or replacement, including: order number; registered mobile number or email; photographs of the product and packaging; shipping label; delivery information; batch/lot details, where relevant; and other reasonable supporting information.

Submission of a refund request does not by itself constitute approval of the refund.

N+ Wellness — Email: support@npluswellness.com — Website: npluswellness.com.

Please include your order number and registered contact details so our customer-care team can review your request promptly.

Nothing in this policy is intended to exclude or restrict any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable Indian law.