Shipping & Delivery Policy

We currently deliver across India to locations serviced by our logistics partners. Delivery availability may vary depending on the PIN code entered at checkout.

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number. At present, N+ Wellness does not offer international shipping.

A standard shipping fee of ₹79 may apply to eligible orders. Shipping charges applicable to your order will be clearly displayed at checkout before payment is completed.

From time to time, N+ Wellness may offer free shipping, promotional shipping rates, or other delivery offers on selected products, order values, campaigns, or customer segments. Such offers may be subject to specific terms and may be modified or withdrawn at our discretion.

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation and payment verification. Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotional campaigns, holidays, or periods of unusually high order volume, processing may take additional time. Once dispatched, available shipment/tracking information will be shared through the contact details provided at checkout.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, PIN code, courier availability, weather, public holidays, and other logistical circumstances.

Delivery timelines are estimates and are not guaranteed delivery dates. Remote locations and areas with limited courier connectivity may require additional delivery time.

While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, courier operational issues, strikes or service interruptions, public holidays, incorrect or incomplete address information, customer unavailability, remote or restricted delivery locations, and regulatory or government-related restrictions.

N+ Wellness will make reasonable efforts to assist customers in case of delivery delays, but cannot guarantee delivery within a specific timeframe.

Customers are responsible for providing accurate delivery information when placing an order. If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, incorrect phone number, or repeated customer unavailability, additional shipping charges may apply for re-shipment, where applicable.

N+ Wellness may contact the customer to verify or update delivery details where necessary.

If a shipment cannot be delivered after the courier's applicable delivery attempts and is returned to N+ Wellness, the customer may be contacted regarding the next steps.

For prepaid orders, any refund, if applicable, will be handled in accordance with our Cancellation & Refund Policy. If the customer requests re-shipment after a failed delivery caused by incorrect address information or customer unavailability, additional shipping charges may apply.

Where tracking is available, customers can use the tracking information provided after dispatch to monitor shipment progress. Tracking updates are provided by the respective logistics partner and may sometimes take time to reflect after dispatch.

Customers are advised to check the package at the time of delivery. If the package appears severely damaged, opened, or tampered with, please avoid accepting the shipment where possible and contact N+ Wellness Customer Support promptly.

For any delivery-related complaint, customers may be required to provide photographs, videos, packaging details, order information, or other relevant evidence to help us investigate the issue.

If you receive an order with missing, incorrect, or damaged items, please contact our customer support team within 48 hours of delivery with your order details and relevant photographs/videos. Claims may be reviewed based on the information and evidence provided.

If you wish to cancel an order, please contact N+ Wellness as soon as possible. Cancellation requests received before dispatch may be considered, subject to our Cancellation & Refund Policy. Once an order has been dispatched, cancellation may no longer be possible.

N+ Wellness may periodically introduce shipping promotions, including free shipping or reduced shipping charges. Promotional shipping offers may apply only to selected products or orders, require a minimum order value, apply only to prepaid orders, be limited to specific locations, be available for a limited period, or be subject to additional promotional terms.

N+ Wellness reserves the right to modify, suspend, or discontinue promotional shipping offers without prior notice, subject to applicable law.

N+ Wellness — Email: support@npluswellness.com — Website: npluswellness.com.

Please keep your order number available when contacting customer support.